If you, or someone you know, has a concern about a service provided by CPTherapy we would like to hear from you, so as to do our best to rectify the situation for you. We value your feedback as it gives us the opportunity to look at the way we do things and improve our services.
We would like to resolve your issue as quickly as possible and will contact you within three working days of receipt of the complaint to discuss your concern and aim to resolve your complaint within ten working days. If your complaint is more complex and requires more time to investigate, we will discuss this with you along the way.
A complaint can be completed over the phone by calling the CPTherapy Director, Brian Hoare directly via 0435 615 187 or by completing and returning this form via firstname.lastname@example.org or post to CPTherapy, 74 Faraday Street, Carlton, Victoria 3053.